Terms & Conditions

Teversal Village Hall
Fackley Road, Teversal, Sutton-in-Ashfield, NG17 3HN
Effective from July 2026

We are so pleased you have chosen Teversal Village Hall for your upcoming party. Please read these terms and conditions carefully before confirming your booking.

We hold full public liability insurance up to £10,000,000.

1. Booking & Deposit

A non-refundable deposit of £50 is required to secure your booking.
Your booking is only confirmed once the deposit has been received.
By paying your deposit, you confirm that you have read, understood and agreed to these terms and conditions.

2. Payments

One your deposit has been paid, full is required two weeks before the event.

3. Changes, Reductions & Postponements

Once your initial invoice has been issued, changes may be made up to 2 weeks before your event date.
Bookings may be transferred to another date within 18 months of the original booking date, subject to our availability.
If a booking is postponed, any prices quoted for the original date may be subject to change, and a revised quote or invoice may be issued.

4. Planning & Setup

It is your responsibility to provide the correct number of guests attending so that we can prepare the appropriate quantity of tables and chairs.
Your hire time starts at the allotted time that you have booked. If you are having styling from us, this will be done prior to your start time.
If you are having the afternoon slot, you are able to hire extra hours after 7pm at £25 per hour.

5. Hired Items & Client Responsibility

All hired goods remain the property of Teversal Village Hall at all times.
Hired items are the responsibility of the client during the hire period.
We cannot accept responsibility for any items used outdoors if they become damaged, soiled or affected by weather conditions after we have completed the setup. This includes, for example, aisle runners becoming wet or marked.
In the event of severe damage to, or loss of, any hired goods, we reserve the right to charge the full replacement value of the item or items. Substitute items will not be accepted.

6. Electrical Equipment & Safety

All electrical equipment supplied by us for your event is inspected and tested in accordance with Portable Appliance Testing (PAT) standards. Certificates are available on request.
We accept no liability for any injury, loss or damage caused by customer-supplied equipment that has not been PAT tested or does not meet current safety standards.
All our equipment is regularly maintained and tested. In the unlikely event of equipment failure during the event, we will make every effort to repair or replace the faulty item as quickly as possible.

7. Photography, Video & Marketing

Any photographs or video footage taken by us of our work remain our property and must not be copied, reproduced or edited by you or any third party without our permission.
We cannot accept responsibility for how photographs are used by third parties once shared.

8. Cancellations

All cancellations must be made in writing by email to touchofcharm@hotmail.com.
Our cancellation policy is as follows:
• 1 months or more before the event date – deposit is non-refundable.
• Between 1 month and the day of the event, a payment of £120 is non refundable.
• 4 weeks or less before the event date – full balance is non-refundable.

9. Compliments or Complaints

We fully anticipate that you will be delighted with our service. We would love it if you would be so kind to leave us a google review. However, if you do have a complaint, it must be raised in writing by email to touchofcharm@hotmail.com within 7 days of the event date.
We will always aim to resolve any concerns quickly and efficiently and in a professional manner.

10. Circumstances Beyond Our Control

We shall not be in breach of this agreement, nor liable for any delay or failure to perform our obligations, where this is caused by events, circumstances or causes beyond our reasonable control.
In such circumstances, we shall be entitled to a reasonable extension of time to perform our obligations.